Against the backdrop of protests in South Africa by staff of telecommunications outfit, MTN, the company has been forced to debunk rumours making the rounds that it plans to sack about 6000 of it's staff in Nigeria.
Reacting on it's Facebook page, MTN Nigeria had this to say:
'It has come to our attention that inaccurate information is currently being circulated on
social media, alleging plans by MTN Nigeria to dismiss 6000 employees, starting with call centre staff. These rumours are false and designed to spark fear and panic amongst our staff and contractors.
As part of efforts to drive further efficiency towards improving the quality of customer service delivery, MTN has signed a new
outsourcing contract with a new organization, which takes effect later in the year.
What this means is that our call centre, which was already outsourced several years ago, will now be managed by a new vendor.
The former vendors – CCNSSL and Mackay Consulting – will remain partners/consultants with MTN Nigeria and will continue to manage other key aspects of our business.
This change, which is in line with global best practices for organisations in our industry, is not exclusive to MTN Nigeria alone. Similar
outsourcing arrangements are taking place across other MTN operations in Anglo phone (English-speaking) countries across Africa,
including South Africa.
We remain committed to delivering quality of service that our customers deserve, guided by a strong culture of best practice people management.'
Signed:
Management
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